Items not covered under manufacturer warranties will be billed separately, such projector lamps, cables and preventative maintenance. Note: The diagnostic fee will apply if no defect is found. Hitachi 72 Hour Warranty Program – only provided at our California location and model must apply for this service. All Hitachi’s 72 Hour Program guidelines apply. Call 800-HITACHI for Program details.
Out of Warranty repairs come with a 120-day (4 month) warranty. The diagnostic fee is free upon estimate approval. If the estimate is not approved, the customer agrees to pay the diagnostic fee. If you accept the estimate of repair, your pre-paid diagnostic fee and pre-paid shipping will be applied toward your total repair charges, and therefore the diagnostic fee is free and you only pay labor and parts. Diagnostic fee and shipping charges apply on all declined repairs.
Units under 45 lbs - $85 diagnostic fee covers the vast majority of projectors (JVC and select brands/models may be as high as $125. Call for details) – (ground shipping charges to be quoted depending on via and destination).
Units 45 to 74 lbs - $295 diagnostic fee – (ground shipping charges to be quoted depending on via and destination)
Units 75+ lbs - $395 diagnostic fee – (ground shipping charges to be quoted depending on via and destination)
3 DLP Chip - $695 diagnostic fee - ground shipping charges to be quoted by CS depending on via and destination)
Your pre-paid ground shipping can be upgraded to a faster via (3-day, 2 day or overnight). We would then bill you for the difference between the pre-paid ground and your new choice. Minimum labor charge is $179 (minor labor on a unit under 10 lbs.) and $199 (units 10-45 lbs). Minimum ground shipping charge is $29 (labor and shipping charges vary depending on size of projector and shipping). Preventive Maintenance Service is $199 for units under 40 lbs. Contact customer support for pricing on larger units.
1. Respond to the estimate of repair within 10 business days or that you make the necessary arrangements upfront with your Account Manager if you require additional time.
2. Pick up your repaired unit within 2 weeks of your being notified the item is ready for pick up if will call is selected.
3. If we receive no answer to the estimate of repair within the 10 business days, units will be shipped back (via ground) un-repaired by the 16th business day unless arrangements have been made with an Account Manager.
Notice: Once a unit leaves any one of Mendtronix’s three facilities, we are not responsible for loss or damage of those units and encourage all customers to consider purchasing shipping insurance in advance.
Pursuant to the California Civil Code, Mendtronix, Inc. asserts a lien on any personal property upon which it lawfully renders a service, repair or improvement (including but not limited to diagnostic services). Upon completion of diagnostic services, you will be notified in writing of the amount due for repair or maintenance service. If you or your agent fail to render payment in full within the 10 days allotted to claim your property or there has been no response from you with a course of action within 30 days upon advisement of the notice of service charges, Mendtronix will exercise its right to impose a storage fee of $2.00 per day. If no response with said course of action is received in writing within 90 days, your projector will be disposed of by Mendtronix, Inc. and you will be liable for all diagnostic services and storage fees incurred. Mendtronix, Inc. assumes no responsibility for such abandoned property which we may dispose of pursuant to this agreement. Be advised that by obtaining a case number for the repair of your projector from Mendtronix, you are hereby agreeing to the terms and conditions of this notice and in agreement that you are without further legal recourse against Mendtronix Inc. for its disposal of abandoned property.