Order FAQs:


1. What is the fastest way to get my unit sent in for a professional evaluation?

Establish your case online 24/7. Here is the link to get started: http://mendtronix.com/in-warranty-and-out-of-warranty-repair.html

2. What is your repair warranty period?

120 days. The highest in the industry.

3. Where are your locations?

Atlanta, Pittsburgh and San Diego -- Mendtronix is strategically located in three states that enable customer shipping to us within 2 days (ground) for 95% of the U.S. population.

4. What does the repair experience involve?

This link explains the easy steps and how to get started right now: http://mendtronix.com/Repair-Process.html

5. What are the unique benefits of choosing Mendtronix?

Mendtronix is the most technically experienced projector service company in the U.S., if not the world. We annually repair over 25,000 units across 1,000 different models and 25 brands. We are your one stop shop for 15 brands in-warranty, with the only 24/7 RMA case generation website in the AV repair industry. Mendtronix carries a complete set of Factory Repair Center (FRC) capabilities currently employed at different levels by a dozen major manufacturers.

6. How do I get a free evaluation charge?

Simply approve your quote! All out-of-warranty quotes that are approved by our customers are relieved of the evaluation charge.

7. Can I rush my unit in for immediate attention?

Backlogs and turnaround times will vary, but a fast-lane process (for evaluations only) is available for an extra charge of $75.

8. Why can’t I talk with a repair technician about my symptoms?

Unlike a computer, the optic and electronic complexities of a digital projector cannot be adequately evaluated over the phone or web. Timely and thorough repairs need direct examination and testing of units by qualified technicians.

9. Do you sell replacement lamps?

Yes! Our Cobalt brand has become an extremely popular low cost replacement due to its OEM bulb which is almost always Philips, Osram, or Phoenix, and comes in a new cage. We recommend it for all non-warranty situations to improve brightness and restore image quality. Enjoy free shipping and a 120 day warranty.

10. Are discounts available?

Yes, for qualified Pro AV dealers, Integrators, ASC’s, Government, Education, and high-volume end users.

11. What methods of payments does Mendtronix accept?

Mendtronix requires a form of payment upfront. We accept VISA, MasterCard, and American Express for all transactions. We also accept PayPal on part and lamp sales. We accept Purchase Orders from Resellers who already have terms with us and from government agencies and educational facilities. Credit cards are not charged until services are rendered.

12. I cannot find the item I am looking for on your website.

Please contact our Account Management Team at 800.789.9820, option 1.

13. I placed an order today, when will it ship?

Typically orders will ship out the same day if item is in stock and order placed before 4:00 pm EST. You can check stock through the accessories list, if out of stock, then it will provide you with a lead time depending on the vendor. Items once in stock will ship immediately through the shipping method you selected. A tracking number will be e-mailed to you once the item ships. Mendtronix does not ship on weekends or major holidays.

14. I need my order to ship overnight, how do I ensure that happens?

We recommend you contact our customer support team to ensure item is in stock and that your area is covered by overnight service.

15. How do I cancel my order?

You must contact Customer Support to cancel an order. Orders for items in stock can be cancelled prior to shipment. Orders for products purchased to fill your order can only be cancelled if Mendtronix can cancel the associated purchase order without incurring any charges from our supplier. Please refer to the Return Policies under the Support drilldown tab as charges may apply.

16. How do I return the item I ordered?

All sales are final. If we decide to make an exception a 10% to 40% restocking fee may apply. For your specific situation, please refer to the Return Policies in our homepage under Support.

17. My item arrived damaged due to shipping – what can I do?

We highly recommend that you insure your unit any time it ships and that you utilize sufficient and appropriate packaging to protect it. Mendtronix is not responsible for damage that occurs during transportation. Please check with your carrier for insurance rates. You will also have the option to insure the unit on its way back to you. Insurance rates will be included in the estimate of repair sent to you once unit is evaluated. If the unit arrives to you damaged, save the packaging materials, take digital pictures, contact the carrier and place a claim. Please refer to the Shipping Instructions on the home page under Projector Repair.

18. I could not find the item I am looking for in your webstore.

Please contact our customer support team at 800.789.9820, option 1.

19. How do I check the status of my repair?

You can check your repair status online by logging into your “my account” portal. You can also send us a message at service@mendtronix.com at any time during the process to receive prompt feedback on where things are at with the repair process.